Help

My Account

View Your Cart

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Proceed to Checkout

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Instructions/ Help

Instructions/Help

1. My Account

To purchase items from The Bookstore, you must first create an account that includes mailing information.

There are three ways to create an account:

1. Click the "My Account" button from any page in The Bookstore, supply a password and e-mail address in the appropriate fields, and then click the "Create Account" button.
2. Click the "Create an Account" button from The Bookstore's home page, fill in all the required fields, and then click the "Create Account" button.

You can log in to your account from any page in The Bookstore by clicking the "My Account" button, entering your e-mail address and password, and clicking the "Login" button. Once logged in you can view the status of your orders, edit your account, or make a purchase.

Note: Although mailing information is not required to create an account, it must be provided before making purchases or viewing your order history.

Once mailing information is provided, it will be several days before your order history is available from your account.

2. Selecting Items

The publications and products in The Bookstore are listed by category. You can view specific items by selecting one of the categories listed in the main screen of The Bookstore or using the "Search" button to look for particular topics.

To select an item for purchase, click the "Add to Cart" button situated with the item description. You can order the English version or another language version of the publication, or both, by marking the corresponding selection. Note that some publications are available in a bilingual format, and a few are available only in English.

To view additional items, click the "Continue Shopping" button.

3. Your Shopping Cart

To review the items you have selected at any time and from any screen, click the "View Your Cart" button.

To delete an item, set Quantity to zero and click the "Recalculate" button. To order more than one copy of a particular item, set Quantity to the desired number and click the "Recalculate" button. With each change your subtotal will be automatically recalculated. Shipping charges and taxes (where applicable) will not appear in this subtotal but will be added at Checkout, before you submit the final order.

Prices shown in The Bookstore are subject to change without notice.

4. Checkout

After completing your selections, click the "Proceed to Checkout" button and fill in the shipping and billing information. If you have not already created an account and/or logged into your account, you will be prompted to do so; if needed, you will be able to edit your account information. You can still make changes to your order, or cancel it, at this time. As soon as you are satisfied that your order is correct, select the "Continue Checkout" button and provide the payment method. Shipping charges and taxes (where applicable) will be calculated at this time. Select "Submit this order to CCI for fulfillment" to send the order to CCI's Publications Sales. The Bookstore will immediately send you a copy of your Web order form and a confirmation number. We hope that this will serve as an invoice; however, if you require a formal invoice, please click the appropriate box during Checkout and, if applicable, enter your purchase order number.

5. Payment

Prepayment is required before CCI can ship the selected items. During Checkout you will have selected one of three ways to make your payment: provide your VISA, MasterCard, or American Express credit card information directly using the online checkout process; send a cheque or money order made payable to the Receiver General for Canada, in Canadian or American funds as applicable, indicating the confirmation order number; or call Publications Sales at (613) 998-3721 ext. 250 to provide the billing information.

6. Taxes

Canadian clients must pay applicable taxes. The amount is calculated automatically as you proceed through Checkout. Canadian organizations that are exempt from paying GST must indicate their GST Exemption No. when completing the shipping information.

7. Shipping and Handling

Shipping and handling charges apply only to orders shipped outside Canada, and are calculated automatically as you proceed through Checkout. All orders are shipped via regular mail unless otherwise requested. Additional fees will be charged for courier service; contact Publications Sales at (613) 998-3721 ext. 250 to make arrangements. Please allow 4-6 weeks for delivery.

8. Returns

Publications returned for credit or refund must be received in excellent condition within 60 days of delivery date, accompanied by a copy of the CCI receipt.

9. Alternate Ordering Procedures

You can also order CCI publications and products by e-mail at cci-icc.services@pch.gc.ca or by telephone at (613) 998-3721 ext. 250.