Welcome to the Help page of the Canadian Conservation Institute (CCI) Web site. The information contained on this page will assist you in navigating the site.

The navigation bars that appear on the top and left side of every page will take you directly to the indicated section with a single click of your mouse. There are also a number of spotlights on the Home page that provide direct access to some of our most requested information.

If you are unable to locate the information you require, we will be happy to assist you. Please submit your request to Enquiry Services (

Enquiry Services

Enquiry Services can help if you are unable to locate needed information.

Contact us by e-mail at or:

Telephone: 613-998-3721
or Toll-free in Canada: 1-866-998-3721
Fax: 613-998-4721
TTY/TDD: 819-997-3123

Write to:
Canadian Conservation Institute
1030 Innes Road
Ottawa, Ontario K1B 4S7

If you wish to receive documents by mail, do not forget to include your full postal address.

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Alternative Formats

Information throughout this site is provided in HTML as the primary format. In some cases, other software formats are provided as alternatives. To open these alternate formats, you may need to download and install one or more of the following on your computer:

Third-party Software

Media Players (for viewing interactive content)

If you have problems accessing the multimedia applications, you may want to download and install a free copy of one of the following software:

Still experiencing problems: please contact CCI at