CCI's Emergency Response Service

In the event of an emergency, museums and related institutions within Canada are invited to call CCI for advice on the salvage and recovery of collections.

CCI's number is (613) 998-3721

Calls can be made any time of the day or night. Inform the CCI operator that you have an emergency to ensure your call is given top priority. During normal working hours your call will be passed immediately to someone who can assist you. During non-working hours, the operator will request the following details from you:

• your name, institution, location, and a telephone number where you can be reached
• the nature of the collection affected
• the type, extent, and severity of damage
• what action, if any, has been taken so far

This information will be conveyed to a CCI staff member by means of a call-up list, and you will be contacted as soon as possible.

If on-site conservation assistance is required, institutions are encouraged to contact local conservators first; they will be able to respond more quickly and will also be more familiar with local resources. However, in the event that local expertise is not available, CCI may provide on-site assistance.